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Answick Privacy Policy

Effective date: November 11, 2026
Last updated: November 11, 2026

Answick is a missed-call text-back service run by me, Michael Nguyen (MN Design), a sole proprietor in Anaheim, California. This policy covers answick.com and the Answick texting service. If you have a question about it, email [email protected], call (657) 731-6352, or write to:

Answick (MN Design)
1349 S Hampstead St
Anaheim, CA 92802

Who this covers

  • Businesses that sign up for Answick (my clients).
  • People who call one of those businesses, miss getting through, and get a text back from that business’s Answick line (callers).
  • People who visit answick.com or try the chat demo on it (visitors).

When you get a text from an Answick line, it’s sent for the business you called. That business decides what its texts say, and its own privacy policy also applies to you.

What I collect

From callers: - Your phone number and the time of your call to the business. - The texts sent to you and any texts you send back. - Opt-out and opt-in records: your number, the word you sent (like STOP), the time, and which business’s line it was.

From clients: - Business details for setup and carrier registration: legal business name, owner name and title, EIN, business phone, email, hours, services, prices and FAQs. - Your sign-up agreement: the plan you picked, your typed signature, the date and time you signed, and the IP address you signed from. - Billing and payment records.

From visitors: - Messages you type into the chat demo. They go to the AI providers that run the demo so it can reply. - Your IP address, which the demo uses to count messages and stop abuse. - One small setting saved in your browser that rotates which sample business the demo shows. - Basic technical data my web host sees when you load a page (like IP address and browser type), used to run and protect the site.

I don’t use analytics, ad trackers, or advertising cookies on answick.com.

How I use it

Only to run Answick: - Send the missed-call text back and handle replies for the business you called. - Honor STOP, HELP and START requests. - Set up and register clients with the phone carriers, and bill them. - Answer support questions. - Keep the service and the site working and secure, and stop spam and abuse. - Meet legal duties, like keeping opt-out and tax records.

I don’t send marketing texts, and I don’t use callers’ numbers or texts for ads.

Who I share it with

I share information only with the service providers that help me run Answick, and only so they can do that job: - Telnyx, my phone and texting provider, which carries calls and texts. - Cloudflare, which hosts answick.com and runs the code and storage behind the service. - AI providers (currently Anthropic, with Inception as a backup) that write replies in the chat demo, and in the texting service once AI replies are turned on. - Resend, which emails sign-up agreements, and my business email provider. - My payment processor, to bill clients.

Each business that uses Answick can see the texts and call records on its own line. I may also share information if the law requires it, or to protect people from fraud, spam or harm.

I do not sell personal information, and I do not share it for cross-context behavioral advertising.

SMS and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of the service, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Texting terms

What you’ll get: after you call a business that uses Answick and the call isn’t answered, you may get one automated text from that business’s Answick line. If you text back, you’ll get replies to your messages. Message frequency varies. Message and data rates may apply.

Every text from an Answick line says how to opt out, like "Reply STOP to opt out."

To stop texts, reply with any one of these words: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE. STOPALL also works. When you reply with one of those words, texts to your number from that business’s line stop right away. You can also email [email protected] with your number and the business you called, and I’ll opt you out as soon as I see it, within 10 business days at most. You’ll get one text confirming you’re unsubscribed, with no marketing in it, and then no more texts unless you opt back in. Reply START to opt back in.

For help, reply HELP or INFO, email [email protected], or call (657) 731-6352.

Carriers are not liable for delayed or undelivered messages.

How long I keep it

  • Conversations: I delete a business’s conversations (the texts and call records on its line) within 90 days after that business cancels. A business can email me anytime for a copy, or to have them deleted sooner.
  • Opt-out records: I keep the short record of each STOP (number, word, time and business) for at least 4 years, even after a business cancels, so the number stays opted out and I can show the request was honored.
  • Sign-up agreements and billing records: kept as long as I need them for taxes, accounting and the contract, usually at least 4 years.
  • Chat demo: I don’t keep a copy of demo chats. The message counts used for rate limits reset on their own.

How I protect it

I use reasonable safeguards for the size of my business, like keeping access to client and caller data limited to the people who run the service and keeping service keys out of the site’s code. No system is perfectly secure. If a breach affects your personal information, I’ll tell you as California law requires.

Your choices and rights

You can ask me to: - Tell you what personal information I have about you and how I use it. - Give you a copy of it. - Correct it. - Delete it.

To ask, email [email protected] or call (657) 731-6352. I’ll need to confirm the request is really from you, usually by texting or calling the number it’s about. I’ll answer within 45 days. You can have someone you authorize ask for you. I won’t treat you differently for asking.

If you’re a caller, the texts on a business’s line belong to that business. I’ll delete what I can and let the business know about your request. I keep the opt-out record so you don’t get texted again.

These rights come from California law. Answick is a small business and may not be covered by every part of the California Consumer Privacy Act, but I offer the same rights to everyone, wherever you live.

Sensitive information

Answick isn’t built for sensitive information like medical, financial or ID details. Please don’t send it by text. Clients agree not to use Answick for emergencies or medical advice.

Do Not Track

answick.com doesn’t track visitors across websites, and I don’t let other companies do that on the site. Because there’s no tracking to turn off, the site works the same whether or not your browser sends a Do Not Track signal.

Children

Answick is for businesses. It isn’t meant for children under 13, and I don’t knowingly collect their information. If you think a child’s information is here, email or call me and I’ll delete it.

Changes to this policy

If I change this policy, I’ll post the new version here with a new “Last updated” date. If a change is material, I’ll also email clients at least 30 days before it takes effect.

Contact

Michael Nguyen, Answick (MN Design)
1349 S Hampstead St, Anaheim, CA 92802
[email protected]
(657) 731-6352